Privacy Policy

1. Who is responsible for your information?

PT Nusa Life Style is responsible for the personal information we collect for our own enquiry and service activities. Our address is Gang Mangga II, Tibubeneng, 80361, Kuta, Bali, Indonesia. Our divisions are NLS Digital, NLS Travel, and NLS WellBeing. For privacy questions or requests, email hello@nusalifestyle.com or use our contact form.

2. Information we collect

When you submit an enquiry, we collect your name, email address, selected division, message, optional company name, and your confirmation that we may use these details to respond. Follow-up correspondence may contain further information you choose to provide.

Our hosting and email services also process technical information such as IP addresses, request times, delivery information, and security events to operate and protect the website and email system. Please do not send passport copies, payment card details, medical records, or other sensitive information through this general enquiry form.

3. Why we use it

We use your details to respond to your enquiry, understand your requirements, prepare proposals, coordinate requested services, and maintain relevant business correspondence. Technical information helps us prevent spam, detect misuse, resolve delivery problems, and keep the site secure.

Where a legal basis is required, we rely on your consent for the enquiry form; steps you request before a contract or performance of a contract for related service communication; legitimate interests in proportionate security and business administration where permitted; and legal obligations where applicable. You may withdraw consent by contacting us. This does not affect processing already lawfully carried out or processing required on another applicable basis.

4. Sharing your information

Access to enquiry content is intended for team members handling your request.

If your requested service requires a hotel, tour operator, digital collaborator, or another partner, we may share relevant information needed to discuss or carry out that service. We do not automatically distribute all enquiries to our partners. We may also disclose information where legally required or necessary to establish, exercise, or defend legal claims.

We do not sell your personal information. Submitting an enquiry does not subscribe you to a marketing list.

5. International processing

We operate from Indonesia and work with international clients and providers. Relevant service providers and partners may process information in countries outside your place of residence, where privacy rules may differ. Where applicable law requires safeguards for a transfer, those requirements apply to the relevant processing. Contact us for information about the providers and safeguards relevant to your enquiry.

6. How long information is kept

We keep enquiry correspondence for the time reasonably needed to answer you, handle related follow-up, and establish whether you wish to proceed. If an enquiry becomes a client relationship, relevant correspondence may form part of the service record. The retention period depends on the nature and duration of the relationship, applicable record-keeping obligations, and whether information is needed for a dispute or legal claim. Records no longer needed for those purposes should be deleted or anonymised; backup copies and provider logs follow the applicable service retention cycles.

You can ask us to delete an enquiry. We will explain if particular information must be retained for a lawful reason.

7. Cookies, analytics, and AI

This website does not include advertising trackers or a marketing analytics system. Fonts and images are served with the website. The site does not store form entries in browser local storage. Infrastructure providers may process technical data or use strictly necessary security features to deliver and protect the service.

Enquiries are reviewed by our team. This website does not use your enquiry to make solely automated decisions that have legal or similarly significant effects. Offering AI services through NLS Digital does not mean that website enquiries are automatically sent to an AI model.

8. Your choices and rights

Depending on the law that applies to you, you may have rights to request access or a copy, correction, deletion, restriction, portability, or to object to certain processing, and to withdraw consent. Contact hello@nusalifestyle.com with your request. We may need proportionate information to verify your identity and will respond within the timeframe required by applicable law. You may also raise a concern with the competent data-protection authority where applicable.

Only the fields marked optional may be omitted when using the form. If you prefer not to use the form, you can email us instead; we will still need enough information to understand and respond to your request.

9. Children and security

The enquiry form is intended for adults contacting us about services. Please do not submit a child’s personal information unless you are authorised to do so and it is necessary for the requested service; detailed travel information should be arranged directly with the team. Contact us if a child has submitted information that should be removed.

We use HTTPS, server-side validation, and measures to reduce automated abuse. No website or email system can guarantee absolute security. Please use an agreed secure channel if a service later requires sensitive documents.

10. Changes to this policy

We may update this policy as the website, services, or requirements change. The date shown at the top identifies the latest version. Where a change requires additional notice or consent under applicable law, we will provide it.